CONTACT US

Last Updated: August 2026

At Spooky Dream, we're here to help with orders, shipping, refunds, product questions, and general support.

Contact Information

Company Name: Spooky Dream

Website: https://spookydream.com/

Customer Support Email: support@spookydream.com

Response Time

We aim to respond to customer support inquiries within 24 to 48 business hours.

Business Hours

Monday to Friday, 9:00 AM to 5:00 PM.

Emails received outside business hours, on weekends, or on holidays will be answered on the next business day.

Before You Contact Us

For order or shipping questions:

• Check your shipping confirmation email for tracking information.
• Review our Shipping Policy for processing and delivery estimates.
• Include your order number when contacting us.

For refund or guarantee questions:

• Review our Refund Policy.
• Include your order number and the email address used at checkout.
• If your item arrived damaged, defective, or incorrect, include photos.

For product questions:

• Let us know which color or bundle you're asking about.
• Include your order number if it relates to an existing order.

What To Include In Your Email

To help us respond faster, include:

• Your full name
• Your order number, if applicable
• The email address used for your order
• A clear subject line
• A clear description of your question or issue
• Photos, if relevant

Common Questions

Where is my order?

Orders usually take 1 to 3 business days to process and 4 to 7 business days to ship after processing. You will receive tracking information when your order ships where tracking is available.

Can I change my shipping address?

Contact us immediately at support@spookydream.com. We cannot guarantee changes once an order has started processing or shipped.

What is your refund policy?

We offer a 60-day money-back guarantee. If approved, you return the item to us and receive a full refund. Please review our Refund Policy for full details.

Do I need to return the product for the 60-day guarantee?

Yes — a return is required to receive the full refund. We'll email you return instructions once your request is approved.

How do I start a refund request?

Email support@spookydream.com with your order number, order email, and a short explanation of the issue.

Privacy

Information you provide when contacting us is handled according to our Privacy Policy.

Please do not send highly sensitive information by email.

Feedback

For feedback or suggestions about Spooky Dream, email support@spookydream.com with "Feedback" in the subject line.