Purchase Options Policy

Last updated: 1 August 2026

1. Current purchase options

Kloya Beauty may offer eligible products as:

• a one-time purchase; or

• a subscription with repeat deliveries and recurring payments.

A purchase is recurring only when the subscription option is clearly displayed and you deliberately select it. Selecting a one-time purchase does not authorise future charges. If one checkout contains both one-time and subscription products, only the products expressly marked as subscription items recur.

We do not currently offer pre-orders or try-before-you-buy arrangements.

2. How subscriptions work

When you buy a subscription, you receive repeat deliveries at the delivery frequency selected before checkout. The confirmation sent after purchase will identify the subscribed product and the applicable billing or delivery schedule.

Your payment method is charged for each scheduled subscription order before it is dispatched.

The subscription renews automatically at the selected interval until you cancel it. There is no cancellation fee and no minimum commitment beyond an order that has already been charged or processed.

3. Recurring charges and consent

Before you place a subscription order, we will clearly display the material recurring terms, including:

• the subscribed product and quantity;

• the recurring price or how it is calculated;

• any subscription or introductory discount and how long it applies;

• the billing and delivery frequency;

• delivery charges and taxes collected by us where applicable; and

• how to cancel.

By placing the subscription order, you expressly authorise Kloya Beauty and its payment providers to store or securely reference your payment method and charge it according to the displayed schedule until the subscription ends.

We will not enrol you in a subscription merely because you made a previous one-time purchase, joined a mailing list, saved payment details or failed to untick a hidden option.

4. Subscription prices and changes

The subscription price and discount that apply when you sign up are those shown before checkout, subject to taxes, delivery charges and other amounts clearly disclosed at that time.

If we propose a material change to the recurring product price, ordinary subscription delivery charge, billing frequency or another material subscription term, we will provide advance notice where required and give you a reasonable opportunity to cancel before the change takes effect. We will obtain fresh consent where applicable law requires it.

A change does not apply retrospectively to an order already accepted. Taxes or government-imposed charges may change as required by law.

5. Managing a subscription

You may use the online subscription-management link provided in your confirmation or customer account to review the next billing date, cancel, and manage available options. Depending on the options offered for the product, you may also be able to change the delivery frequency, quantity, product variant, delivery address or payment method, or pause or skip a delivery.

You may also email hello@kloyabeauty.com for help. A requested change must reach us before the next order is charged or enters processing. We will confirm whether the change was made in time for that order.

6. Cancelling a subscription

You may cancel your subscription at any time without a cancellation fee:

• through the online subscription-management link or customer account; or

• by emailing hello@kloyabeauty.com and identifying the subscription or order email address.

We will not require you to give a reason, speak by telephone, or go through unnecessary steps. Cancellation takes effect when it is completed through the online tool or received by us. We will send or display confirmation of the cancellation.

Cancelling stops future subscription renewals. It does not cancel one-time purchases and does not automatically cancel or refund a subscription order that was already charged or entered processing before cancellation took effect.

7. Orders already charged or processing

To prevent the next recurring charge, cancel before the next billing date shown in your subscription account or confirmation. If an order has already been charged or entered processing, contact us immediately. We will try to stop it, but fulfilment may already be underway.

If it cannot be stopped, any statutory cancellation right, return right, consumer guarantee and the 60-Day Confidence Guarantee remain available as described in our Refund Policy. Nothing in this section permits us to charge for a renewal after a cancellation took effect.

8. Refunds and the 60-Day Confidence Guarantee

Cancelling a subscription does not itself create a refund for products already charged, shipped or delivered. Refund eligibility for a particular order is governed by our Refund Policy and mandatory consumer law.

Each delivered subscription shipment is assessed separately under the 60-Day Confidence Guarantee. The 60-day period begins when that shipment is delivered. An approved guarantee claim refunds 50% of the eligible product price for that shipment without requiring a return.

A refund or guarantee claim for one shipment does not automatically cancel the subscription. If you do not want future deliveries or charges, you must also cancel the subscription using one of the methods above.

Faulty, unsafe, damaged, incorrect or misdescribed subscription products remain covered by all mandatory remedies and are not limited to a 50% refund or a 60-day period.

9. Failed or declined payments

If a recurring payment fails or is declined, we or our payment provider may notify you and may retry the payment where permitted. We may pause or cancel the affected shipment or subscription if payment cannot be completed.

We do not add a failed-payment fee unless it was clearly disclosed before purchase and is lawful in your location.

10. Renewal and service notices

We will send the confirmations, renewal reminders, price-change notices, cooling-off notices and other subscription communications required by the law that applies to the customer and subscription. These are service messages, not marketing messages, and may still be sent if you unsubscribe from promotional emails.

11. Mandatory cancellation and consumer rights

This policy provides the contractual right to stop future automatic renewals at any time. Depending on where you live, you may also have statutory cooling-off, withdrawal, cancellation, refund or renewal rights.

Nothing in this policy excludes, restricts or replaces those rights. If local law gives you a more favourable cancellation method, deadline or remedy, that law applies.

12. Future pre-orders or try-before-you-buy options

We do not currently offer pre-orders or try-before-you-buy arrangements. If either option is introduced, we will publish the applicable terms and present all material payment, fulfilment, cancellation and refund conditions before the customer agrees.

13. Contact

Email: hello@kloyabeauty.com
Website: https://kloyabeauty.com/