Shipping Policy

Last updated: 14 September 2026

This Shipping Policy explains how Aldvane processes, dispatches and delivers orders placed through https://aldvane.com/.

1. Where we deliver

We currently deliver to addresses in the United States, the United Kingdom, Canada (excluding Quebec), Australia and New Zealand. Additional destinations may be available at checkout from time to time.

A destination is available only if checkout accepts the complete delivery address and allows the order to be completed. If checkout accepts an address in error and we cannot legally or operationally deliver the product, we will contact you and promptly refund the affected payment.

2. Processing time

Orders are normally processed within 1–3 business days after payment is confirmed.

Business days are Monday to Friday, excluding public holidays affecting our operations, our fulfilment partner or the carrier. Orders placed after a daily cut-off may begin processing on the next business day.

3. Estimated delivery time

After processing, estimated transit is 7–15 calendar days unless checkout displays a different estimate. Calendar days include weekends and public holidays.

The usual total estimate is therefore:

• processing: 1–3 business days;
• transit: 7–15 calendar days; and
• total: approximately 8–20 calendar days after the order is placed.

These are estimates, not guaranteed dates, unless checkout or our written confirmation expressly states otherwise. Where the law sets a maximum delivery period for your order and no other date has been agreed, we will deliver within that period.

4. Possible delays

Delivery can take longer than the estimate for reasons that are outside our reasonable control. These include, but are not limited to:

• customs clearance, inspection or documentation checks;
• carrier delays, congestion, capacity limits or industrial action;
• peak retail periods and public holidays;
• severe weather, natural events or transport disruption;
• stock shortages or supply interruptions affecting our fulfilment partner;
• deliveries to remote, rural or offshore locations;
• incomplete, incorrect or unverifiable address details; and
• failed delivery attempts or the parcel not being collected.

Where a delay occurs we will take reasonable steps to resolve it and keep you informed using the information reasonably available to us. If your order has clearly passed the estimated window, contact us with your order number and we will investigate with the carrier.

Nothing in this section removes any right you have if we fail to deliver within a period required by law, or any remedy available to you for a parcel that is lost or never delivered.

5. Fulfilment

Orders may be dispatched from one of several fulfilment warehouses, including international locations. A parcel may identify the fulfilment partner or warehouse as the sender. This does not change the customer-support route — questions, claims and complaints should be sent to Aldvane at aldvaneco@gmail.com.

6. Shipping charges, taxes and import duties

Shipping charges and any mandatory amounts payable to us will be displayed before you place the order. Depending on your location and order value, sales tax, VAT or GST may be added at checkout.

Where import duties or taxes apply to your order and we are required or able to collect them, the amount will be shown at checkout before you pay. If a carrier or customs authority contacts you about a charge you were not expecting, do not pay it before contacting us at aldvaneco@gmail.com with your order number, and we will look into it.

7. Tracking

When tracking is available, we send a dispatch email containing tracking information. Carrier scans may take time to appear and may not update at every stage, particularly while a parcel is in transit between countries. If tracking does not update for several business days or the estimated delivery window has passed, contact us with your order number.

8. Address accuracy

You are responsible for entering a complete and accurate recipient name, street address, unit or apartment number, city, region or state, postcode and contact details at checkout.

If you notice an error, contact us immediately. We will try to amend it, but cannot promise that a warehouse or carrier can change an address after processing begins. If an error is caused by us or our carrier, we will correct the issue without charging you.

9. Order changes and cancellations

Email aldvaneco@gmail.com as soon as possible to request a change or cancellation. We may be unable to intercept a parcel after fulfilment begins. Your cancellation rights are set out in our Refund Policy.

10. Missing parcels

If tracking says delivered but you cannot find the parcel:

• check the delivery location and any safe-place photograph;
• ask household members or immediate neighbours;
• check for a carrier notice or local collection point; and
• contact us promptly with your order number.

We will investigate with the carrier and provide an appropriate remedy if the parcel was not delivered to you or to an authorised recipient.

11. Split shipments

An order may arrive in more than one parcel. We do not charge extra shipping for a split shipment unless that charge was clearly agreed before purchase.

12. Damaged or incorrect parcels

If a parcel or product arrives damaged or incorrect, do not use it. Email aldvaneco@gmail.com and include the order number and photographs where reasonably possible. Our Refund Policy explains the available remedies.

13. Undeliverable, refused or uncollected parcels

If delivery fails because the address supplied was incomplete or incorrect, the parcel was refused, or the parcel was not collected, contact us. We may ask for a reasonable reshipping cost, or make a deduction from a refund, where the failure was within your control. We do not charge where the failure was ours or the carrier's.

14. Contact

Email: aldvaneco@gmail.com Website: https://aldvane.com/

Please include your order number.