Shipping Policy

Last updated: 25 August 2026

This Shipping Policy explains how Spooky Dream processes, dispatches and delivers orders placed through https://spookydream.com/.

1. Where we deliver

We currently deliver to addresses in the United States. Additional destinations may be available at checkout from time to time.

A destination is available only if checkout accepts the complete delivery address and allows the order to be completed. If checkout accepts an address in error and we cannot legally or operationally deliver the product, we will contact you and promptly refund the affected payment.

2. Processing time

Orders are normally processed within 1–3 business days after payment is confirmed.

Business days are Monday to Friday, excluding public holidays affecting our operations, fulfilment partner or carrier. Orders placed after a daily cut-off may begin processing on the next business day.

3. Estimated delivery time

After processing, estimated transit is 4–7 business days unless checkout displays a different estimate.

The usual total estimate is therefore:

• processing: 1–3 business days;
• transit: 4–7 business days; and
• total: approximately 5–10 business days after the order is placed.

These are estimates, not guaranteed dates, unless checkout or our written confirmation expressly states otherwise. Given the seasonal nature of this product, we recommend ordering with enough time before Halloween to comfortably account for these estimates.

4. Fulfilment

Orders may be dispatched from one of several fulfilment warehouses, including an international location. A parcel may identify the fulfilment partner or warehouse as the sender. This does not change the customer-support route — questions, claims and complaints should be sent to Spooky Dream at support@spookydream.com.

5. Shipping charges and taxes

Shipping charges and any mandatory amounts payable to us will be displayed before you place the order. Depending on your state and order value, applicable sales tax may be added at checkout.

6. Tracking

When tracking is available, we send a dispatch email containing tracking information. Carrier scans may take time to appear and may not update at every stage. If tracking does not update for several business days or the estimated delivery window has passed, contact us with your order number.

7. Address accuracy

You are responsible for entering a complete and accurate recipient name, street address, unit or apartment number, city, state, ZIP code and contact details at checkout.

If you notice an error, contact us immediately. We will try to amend it, but cannot promise that a warehouse or carrier can change an address after processing begins. If an error is caused by us or our carrier, we will correct the issue without charging you.

8. Order changes and cancellations

Email support@spookydream.com as soon as possible to request a change or cancellation. We may be unable to intercept a parcel after fulfilment begins.

9. Delays

Carrier congestion, weather, customs, public holidays, incorrect address information, remote delivery locations or events outside our reasonable control can cause delay. We will take reasonable steps to resolve the delay and keep you informed with information reasonably available to us.

10. Missing parcels

If tracking says delivered but you cannot find the parcel:

• check the delivery location and any safe-place photograph;
• ask household members or immediate neighbours;
• check for a carrier notice or local collection point; and
• contact us promptly with your order number.

We will investigate with the carrier and provide an appropriate remedy if the parcel was not delivered to you or an authorised recipient.

11. Split shipments

An order may arrive in more than one parcel. We do not charge extra shipping for a split shipment unless that charge was clearly agreed before purchase.

12. Damaged or incorrect parcels

If a parcel or product arrives damaged or incorrect, do not use it. Email support@spookydream.com and include the order number and photographs where reasonably possible. Our Refund Policy explains the available remedies.

13. Undeliverable, refused or uncollected parcels

If delivery fails because the address supplied was incomplete or incorrect, the parcel was refused, or the parcel was not collected, contact us. We may ask for a reasonable reshipping cost, or make a deduction from a refund, where the failure was within your control. We do not charge where the failure was ours or the carrier's.

14. Contact

Email: support@spookydream.com Website: https://spookydream.com/

Please include your order number.