Privacy Policy

Privacy Policy

Last updated: 14 September 2026

This Privacy Policy explains how Aldvane collects, uses, shares and protects personal information when you visit https://aldvane.com/, place an order, contact us, make a claim, subscribe to marketing or otherwise interact with us.

Aldvane is responsible for the personal information described in this policy. Privacy questions and requests may be sent to aldvaneco@gmail.com.

1. Information we collect

Depending on how you interact with us, we may collect:

• Identity and contact information: name, billing address, delivery address, email address and telephone number.
• Order and transaction information: products viewed, cart contents, purchases, discounts, amounts paid, payment status, refunds, returns and guarantee claims.
• Payment information: payment method, transaction identifiers and limited payment details supplied by payment providers. We do not normally receive or store full card numbers.
• Delivery information: address, carrier, tracking events, delivery status and delivery communications.
• Support records: emails, messages, complaints and other correspondence, including product issues you report to us.
• Device and usage information: IP address, browser and device type, identifiers, pages viewed, clicks, session information, approximate location and referring URL.
• Cookie and advertising information: cookie and consent choices, advertising identifiers, campaign attribution, interactions with ads and marketing engagement.
• Fraud and security information: risk signals, attempted transactions and information needed to protect customers and the store.

We do not ask you for health information in order to sell you a product. If you choose to describe a health condition to us in a support message or a guarantee claim, we use that information only to answer you and to handle your claim, and we keep it no longer than we need to for those purposes.

2. How we collect information

We collect information:

• directly from you;
• automatically through our website, cookies and similar technologies;
• from Shopify, which hosts and powers our store;
• from payment, fraud-prevention, delivery and fulfilment providers;
• from customer-support, email, analytics and advertising providers;
• from social-media platforms when you interact with our pages or ads; and
• from public sources where permitted by law.

3. How and why we use information

We may use personal information to:

• take payment, process and fulfil orders, arrange delivery and provide order support;
• process cancellations, returns, refunds and the 90-Day Money-Back Guarantee;
• investigate defective products and complaints;
• keep tax, accounting, consumer-rights and regulatory records;
• prevent fraud, chargebacks, misuse and security incidents;
• operate, troubleshoot, secure and improve the website and customer service;
• send service messages about orders, delivery, refunds or policy changes;
• send promotional email or SMS where permitted;
• measure marketing performance and, where permitted, provide analytics, personalisation, retargeting and relevant advertising; and
• establish, exercise or defend legal claims.

4. Our legal bases (UK and other regions where this applies)

Where data protection law requires us to identify a legal basis for using your personal information, we rely on the following:

• Performance of a contract — to take payment, fulfil and deliver your order, provide order support, and handle returns and refunds.
• Legal obligation — to keep tax and accounting records, meet consumer-law obligations, and respond to lawful requests from authorities.
• Legitimate interests — to prevent fraud and secure our website, to operate and improve our store and customer service, to understand how our marketing performs, and to send marketing to existing customers about similar products. We balance these interests against your rights and you may object as described in Section 10.
• Consent — for non-essential cookies and similar technologies, for marketing to new subscribers where consent is required, and for anything else where the law requires consent. You may withdraw consent at any time, which does not affect processing carried out before withdrawal.

5. How we share information

We may share only the information reasonably needed with:

• Shopify and ecommerce infrastructure providers;
• payment processors, banks and fraud-prevention providers;
• product suppliers, manufacturers and fulfilment partners;
• postal, courier and tracking providers;
• customer-service, email, SMS and communications providers;
• website hosting, security, analytics and technology providers;
• advertising and social-media platforms, subject to your choices and applicable law;
• accountants, lawyers, insurers and other professional advisers;
• tax authorities, courts, law-enforcement bodies and regulators where required or lawfully requested; and
• a genuine buyer, investor or successor in connection with a business sale, restructuring or transfer, subject to appropriate safeguards.

An overseas fulfilment provider may receive your name, delivery address, telephone number, ordered product and shipping instructions so it can dispatch the order. It does not need your full payment-card information.

We do not sell customer lists for money. Some state privacy laws define "sale," "sharing" or "targeted advertising" more broadly than an exchange for money. Where such laws apply, you may have the right to opt out as explained in Section 10.

6. Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide, protect and improve the ecommerce services we use. Shopify may act as our service provider for some activities and independently for others.

You can read Shopify's consumer privacy information at:

• https://www.shopify.com/legal/privacy/consumers
• https://privacy.shopify.com/

7. International processing and transfers

We sell to customers in several countries and use service providers in multiple countries. Orders may be fulfilled from outside your country of residence. Your information may therefore be processed in countries whose privacy laws differ from those where you live.

Where personal information is transferred out of the United Kingdom, or out of another region whose law restricts international transfers, we rely on an appropriate safeguard recognised by that law — such as an adequacy decision, the UK International Data Transfer Agreement or Addendum, or standard contractual clauses — or on another lawful transfer mechanism.

We use reasonable technical and organisational protections regardless of where information is processed.

8. Cookies and similar technologies

We use cookies, pixels, local storage, tags and similar technologies.

Strictly necessary technologies support security, checkout, cart contents, payments, fraud prevention and your privacy choices. These do not require consent.

Non-essential technologies may measure website performance, personalise content, attribute sales, build audiences, retarget visitors or support advertising. Where consent is required by the law that applies to you — including in the United Kingdom — we ask for it before those technologies are used, and they are not loaded until you agree.

You can change your choices at any time through the consent controls on the website. Browser controls may also block cookies, although this can affect how the website functions.

9. Marketing communications

We send promotional email or SMS only where permitted by law. You can unsubscribe at any time through the link in a message or by emailing aldvaneco@gmail.com.

We may keep a minimal suppression record after you opt out so we can respect that choice. Opting out of marketing does not stop necessary messages about an order, payment, delivery, refund or legal notice.

10. Your privacy rights

The rights available to you depend on where you live. To exercise any right, email aldvaneco@gmail.com with the subject line Privacy Request. We will verify your identity as reasonably necessary and respond within the period required by applicable law. An authorised agent may submit a request where the law permits. We will not discriminate against you for exercising a privacy right.

United Kingdom

You have the right to access your personal information, to have inaccurate information corrected, to have information erased in certain circumstances, to restrict or object to certain processing (including direct marketing), to data portability, and to withdraw consent where we rely on it.

You also have the right to complain to the Information Commissioner's Office at https://ico.org.uk/. We would ask you to contact us first so we can try to resolve the matter.

United States

Depending on your state, you may have the right to know what personal information we hold about you, to access or obtain a copy of it, to correct inaccurate information, to request deletion, to opt out of the sale or sharing of personal information or of targeted advertising, to limit the use of sensitive personal information, and not to be discriminated against for exercising these rights.

Canada

Under Canadian federal privacy legislation you may request access to the personal information we hold about you and ask us to correct it where it is inaccurate. You may also withdraw consent to certain uses, subject to legal and contractual restrictions. You may complain to the Office of the Privacy Commissioner of Canada. We do not currently accept orders for delivery to Quebec.

Australia

Under the Privacy Act 1988 and the Australian Privacy Principles you may request access to the personal information we hold about you and ask us to correct it. You may complain to us and, if you are not satisfied, to the Office of the Australian Information Commissioner.

New Zealand

Under the Privacy Act 2020 you have the right to request access to the personal information we hold about you and to request correction. You may complain to the Office of the Privacy Commissioner.

11. Retention

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to fulfil and support orders, administer refunds and guarantee claims, keep tax and accounting records, prevent fraud, resolve disputes, and comply with legal requirements. When information is no longer needed, we delete or anonymise it where reasonably practicable.

12. Security

We use reasonable technical, administrative and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. No internet or storage system is completely secure. Do not send full payment-card numbers or passwords by email.

13. Children

Our store is intended for adults. You must be at least 18 years old, or the age of majority where you live, to place an order. Our products are not intended for use by children. We do not knowingly collect personal information directly from children in breach of applicable law. If you believe a child has provided information to us, contact us so we can investigate and take appropriate action.

14. Third-party links

Our website may link to third-party websites, platforms or services. Their privacy practices are governed by their own policies, not this Privacy Policy.

15. Changes to this policy

We may update this policy to reflect legal, technical or business changes. The latest version and effective date will be posted on this page.

16. Contact

Email: aldvaneco@gmail.com Website: https://aldvane.com/