Refund Policy

Last updated: 25 August 2026

This Refund Policy explains the Spooky Dream 60-Day Money-Back Guarantee, returns, refunds, and the process for faulty, damaged, incorrect or misdescribed products.

Nothing in this policy excludes, restricts or replaces any mandatory consumer right or remedy available under the law that applies to you.

1. 60-Day Money-Back Guarantee

If you are not satisfied with an eligible Spooky Dream product, you may request a full refund of the product price actually paid within 60 calendar days after delivery, once the item has been returned to us as described in Section 3.

For an approved claim:

• the refund is 100% of the amount charged for the eligible product after discounts, including any tax included in that product amount;
• the refund is calculated in the currency used at checkout;
• original shipping and any optional charges (for example, expedited delivery) are not refunded;
• you are responsible for the cost of returning the item to us, unless the item is faulty, damaged, incorrect, or misdescribed (see Section 5);
• you do not need to explain why you are dissatisfied.

Example: if the eligible product price paid was $40, the guarantee refund is $40 once the returned item is received and the claim is approved.

This is a voluntary commercial guarantee. It is offered in addition to, and does not reduce, any legal right or remedy you may have.

2. Eligibility

To use the 60-Day Money-Back Guarantee:

• the product must have been purchased directly from https://spookydream.com/;
• your request must reach us within 60 calendar days after delivery;
• you must provide your order number and the email address used for the order, or other reasonable proof of purchase;
• the item must be returned to us in line with Section 3; and
• the eligible item must not already have received a refund through another claim or chargeback.

We may refuse a request only where we reasonably establish that it falls outside these terms, duplicates a previous remedy, is fraudulent, or is an abuse of the guarantee.

3. How to claim

Email support@spookydream.com and include:

• your full name;
• your order number; and
• the email address used for the order.

Use the subject line 60-Day Guarantee Request.

Once your request is received, we will reply with return instructions and the address to send the item to. Do not send the product to any address printed on the shipping label or parcel, or to a supplier or fulfilment centre, unless we specifically direct you to do so.

Once we receive the returned item and confirm it is being sent back in the condition it was received (normal wear from use is fine), we will issue the approved refund without undue delay, normally within two business days. The refund is sent to the original payment method. Your bank or payment provider may take additional time to display the funds.

4. Order changes and cancellation before dispatch

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but once an order has begun processing, we may be unable to stop it before it ships. If we can't intercept your order, you can still use the return process described above once it arrives.

5. Faulty, damaged, incorrect or misdescribed products

If a product arrives damaged, defective, incorrect, incomplete, or otherwise does not match its description, contact support@spookydream.com. Please include:

• your order number;
• a description of the problem; and
• photographs of the product and packaging where reasonably available.

Depending on the issue, the remedy may include a replacement, a repair where appropriate, or a full or partial refund, and we cover reasonable return costs for a faulty, damaged, incorrect or misdescribed item. These remedies are available regardless of whether the 60-Day Money-Back Guarantee window has passed, to the extent required by applicable law.

6. Incorrect address, refused delivery and uncollected parcels

If delivery fails because you supplied an incomplete or incorrect address, refused the delivery, or did not collect the parcel, contact us. We may ask for a reasonable reshipping cost, or make a deduction from a refund, where the failure was within your control. We will not charge you where the failure was ours or the carrier's.

7. Exchanges

We do not currently offer direct exchanges. If you'd like a different color or bundle, the simplest path is a return under the 60-Day Money-Back Guarantee followed by a new order, or contact us and we'll help however we can.

8. Chargebacks

Please contact us first so we can try to resolve the issue directly. A customer may not receive both a direct refund and a chargeback for the same amount.

9. Contact

Email: support@spookydream.com Website: https://spookydream.com/

For any return, contact us first. We will provide return instructions and the correct address by email.