Refund Policy

Last updated: 14 September 2026

This Refund Policy explains the Aldvane 90-Day Money-Back Guarantee, returns, refunds, and the process for faulty, damaged, incorrect or misdescribed products.

Nothing in this policy excludes, restricts or replaces any mandatory consumer right or remedy available under the law that applies to you. Where this policy and your legal rights differ, your legal rights apply.

1. 90-Day Money-Back Guarantee

If you are not satisfied with an eligible Aldvane product, you may make a claim under our 90-Day Money-Back Guarantee within 90 calendar days after delivery.

All guarantee claims are handled by email at aldvaneco@gmail.com. We review each claim individually and agree the resolution with you directly.

For an approved claim:

• the resolution may be a full refund of the product price actually paid, a partial refund, a replacement, or another outcome agreed with you, depending on the circumstances of the claim;
• refunds are calculated in the currency used at checkout and include any tax included in the product amount;
• original shipping and any optional charges (for example, expedited delivery) are not refunded;
• we may ask you to return the product. Where we do, we will send you the address and instructions by email;
• you do not need to explain why you are dissatisfied in order to make a claim.

This is a voluntary commercial guarantee. It is offered in addition to, and does not reduce, any legal right or remedy you may have. Your legal rights are described in Section 6.

2. Eligibility

To use the 90-Day Money-Back Guarantee:

• the product must have been purchased directly from https://aldvane.com/;
• your request must reach us within 90 calendar days after delivery;
• you must provide your order number and the email address used for the order, or other reasonable proof of purchase; and
• the eligible item must not already have received a refund through another claim or chargeback.

We may refuse a request only where we reasonably establish that it falls outside these terms, duplicates a previous remedy, is fraudulent, or is an abuse of the guarantee.

3. How to claim

Email aldvaneco@gmail.com and include:

• your full name;
• your order number; and
• the email address used for the order.

Use the subject line 90-Day Guarantee Request.

We will reply with the next steps for your claim. Do not send the product to any address printed on the shipping label or parcel, or to a supplier or fulfilment centre, unless we specifically direct you to do so. If a return is needed, we will give you the correct address by email.

Once a claim is approved and any agreed return has been received, we issue the refund without undue delay, normally within two business days. Refunds are sent to the original payment method. Your bank or payment provider may take additional time to display the funds.

4. Order changes and cancellation before dispatch

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but once an order has begun processing, we may be unable to stop it before it ships. If we cannot intercept your order, you can still contact us once it arrives.

5. Faulty, damaged, incorrect or misdescribed products

If a product arrives damaged, defective, incorrect, incomplete, or otherwise does not match its description, contact aldvaneco@gmail.com. Please include:

• your order number;
• a description of the problem; and
• photographs of the product and packaging where reasonably available.

Depending on the issue, the remedy may include a replacement, a repair where appropriate, or a full or partial refund, and we cover reasonable return costs for a faulty, damaged, incorrect or misdescribed item. These remedies are available regardless of whether the 90-Day Money-Back Guarantee window has passed, to the extent required by applicable law.

6. Your legal rights

The rights in this section are additional to the 90-Day Money-Back Guarantee and are not discretionary. They apply whatever this policy says elsewhere.

United Kingdom

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel most online orders within 14 days of receiving the goods, without giving a reason.

To cancel, tell us clearly within that period by emailing aldvaneco@gmail.com. You must then return the goods to us without undue delay and in any event within 14 days of telling us. You are responsible for the direct cost of returning the goods.

We will refund the product price and the basic outbound delivery cost within 14 days of receiving the goods back, or of receiving evidence that you have sent them, whichever is earlier. We may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Separately, under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a repair, replacement or refund.

Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

New Zealand

Where you buy as a consumer, the Consumer Guarantees Act 1993 gives you guarantees that goods are of acceptable quality, fit for purpose and match their description. The Fair Trading Act 1986 also applies. Nothing in this policy limits or excludes those rights.

Canada

Consumer protection legislation in your province or territory may give you rights in addition to those set out here, including in relation to product quality, description and remedies. Nothing in this policy limits those rights. We do not currently accept orders for delivery to Quebec.

United States

Consumer protection law varies by state. Nothing in this policy limits any right or remedy available to you under the law of your state, including rights relating to product quality, description and advertising.

7. Incorrect address, refused delivery and uncollected parcels

If delivery fails because you supplied an incomplete or incorrect address, refused the delivery, or did not collect the parcel, contact us. We may ask for a reasonable reshipping cost, or make a deduction from a refund, where the failure was within your control. We will not charge you where the failure was ours or the carrier's.

8. Exchanges

We do not currently offer direct exchanges. If you would like a different colour or bundle, email us and we will help you find the simplest route.

9. Chargebacks

Please contact us first so we can try to resolve the issue directly. A customer may not receive both a direct refund and a chargeback for the same amount.

10. Contact

Email: aldvaneco@gmail.com Website: https://aldvane.com/

For any return, contact us first. We will provide instructions and, where a return is required, the correct address by email.